• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎04-27-2024 06:30 AM

HP Recommended
Product: HP Color LaserJet Enterprise M555dn

We are not able to login web interface with administrator  user we dont know the password i did factory reset trought from the printer but didint worked ?

Category:
1 REPLY 1

‎04-27-2024 09:25 AM

HP Recommended

I found two instructions on how to reset the password. 

Please let me know which one  worked or if neither worked.

 

This document

 https://laserpros.com/img/TechTips/hp-cold-reset-futuresmart-firmware.pdf

 

and the discussion

https://h30434.www3.hp.com/t5/LaserJet-Printing/Need-Local-Admin-Password-Reset-for-M553dn/td-p/6026...

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.