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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Administrator settings for wireless causing problems

HP Recommended
Hp OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)
Officejet Pro 6978
Microsoft Windows 10 (64-Bit)

I too need to factory reset my 6978 to reset the admin password. If someone whose done this and knows the procedure could contact me I'd really appreciate it! 

 

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HP Support Agent
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@205Rickhab, Welcome to the HP Support Community!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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