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tobelem
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Message 1 of 2
60
Flag Post

After changing the password on my router not I can't connect my 8625 anymore because is locked

‎12-27-2020 07:17 PM

HP Recommended
Product: Office Jet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

Recently needed to change the password on my router, but now I can't connect the printer back because any major feature is blocked with a message of "This feature has been lock by your administrator or the person who setup the printer", which has always been me.

 

Seems like I am on a catch 22 situation, how to solve it?

Facture reset? How to do that?

 

Thanks!

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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-07-2021 05:44 AM

HP Recommended

Hi @tobelem,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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