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‎01-06-2024 07:47 AM - last edited on ‎02-24-2026 11:22 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

firmware MCP2CN2336AR

AirPrint - for the past few weeks we can no longer print from our 3 iPhone or 2 iPad but can print from Mac and PC. Have updated every device, uninstalled and reinstall the HP app, power cycled everything, and AirPrint is still not working. iOS and iPadOS devices can see the printer but when I select the printer within a couple of second the screen returns to ’No Printer Selected’. More info: Using Direct Wi-Fi doesn’t work for AirPrint either, so it's not my network. Also I went to a friend’s house and using my iPhone AirPrint worked with his HP printer. I have spent more than an hour on X with an HP support person trying everything with no success. Does anyone have any ideas? I haven't tried a factory reset, worried I could get the latest firmware again.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2024 08:25 AM

HP Recommended

I can't explain it, but I changed the IP address for the printer, and that seemed to fix it. I did a Network Restore before but it didn't change the iP address.

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1 REPLY 1

‎01-06-2024 08:25 AM

HP Recommended

I can't explain it, but I changed the IP address for the printer, and that seemed to fix it. I did a Network Restore before but it didn't change the iP address.

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