AirPrint/wirelesss errors

[Kirkentvs]

Good afternoon, 

After updating  our WiFi to wpa2/wpa3 I noticed that despite the printer saying it connected to wireless it was not showing up for AirPrint anymore. I verified that is turned on - when I printed the wireless network test results page it says more than one access point matches my wireless name ssid but I’ve checked wireless networks and only see one. How do I fix these issues and get my printer back to be usable from my phone again?

[A_Gayathri]

Hi @Kirkentvs,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your printer is having trouble connecting to your updated Wi-Fi network and isn't being recognized for AirPrint. Here are some steps you can take to troubleshoot and resolve the issue:
 

Restart Printer: Start by turning off your printer, waiting a few moments, and then turning it back on. This simple step can sometimes resolve connectivity issues.

Forget Wi-Fi Network: On your printer's control panel, navigate to the Wi-Fi settings and forget the current Wi-Fi network. Then, reconnect to the network by entering the updated Wi-Fi network credentials (including the new security settings). This ensures that the printer is correctly connected to the updated network.

Reboot Router: Restart your router to ensure it's functioning properly and providing a stable connection to your printer. Sometimes, routers can encounter issues that affect device connectivity.

Check Network Settings: Ensure that your printer's network settings match your updated Wi-Fi network settings, including the SSID (network name) and security type (WPA2/WPA3). Any discrepancies could cause connectivity issues.

Update Printer Firmware: Check if there are any firmware updates available for your HP ENVY Photo 7155 printer. Updating the firmware can sometimes resolve compatibility issues and improve connectivity. Update the firmware on an HP printer

Reset Printer Network Settings: If the issue persists, you may need to reset your printer's network settings to default and then reconfigure the Wi-Fi connection from scratch. Refer to your printer's user manual for instructions on how to perform a network reset.

Verify AirPrint Settings: Ensure that AirPrint is enabled on your printer. You can typically find this option in the printer's settings menu. Make sure it's turned on so that your iOS devices can detect and print to the printer wirelessly.

Check iOS Device Settings: On your iOS device, ensure that Wi-Fi and AirPrint are enabled. Also, make sure that your device is connected to the same Wi-Fi network as your printer.

Test with Another Device: Try printing from another device, such as a computer or another mobile device, to see if the issue is specific to your iOS device or if it affects all devices.
 

Refer to this document:  HP ENVY Photo 7155 All-in-One Printer User manual

HP printer setup (Apple AirPrint for iPhone, iPad)

I hope this helps. 

Take care and have a good day.

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