• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2755e All-in-One Printer

I think I figured out why my All lights on HP DeskJet 2755e All-in-One Printer flashing...

 

When I first got the printer, it automatically configured itself with my modem/router to Wi-Fi 5 GHz and the lights  flashed almost everyday.

 

It's been almost 10 days and no lights flashing. Either the last HP Smart update fixed it or somehow it was changed  from 5 GHz to 2.4 GHz and that seems to have fixed it. No lights flashing

 

4 REPLIES 4
HP Recommended

@wynford wrote:

I think I figured out why my All lights on HP DeskJet 2755e All-in-One Printer flashing...

 

When I first got the printer, it automatically configured itself with my modem/router to Wi-Fi 5 GHz and the lights  flashed almost everyday.

 

It's been almost 10 days and no lights flashing. Either the last HP Smart update fixed it or somehow it was changed  from 5 GHz to 2.4 GHz and that seems to have fixed it. No lights flashing

 


This is potentially a problem.   I suspect the problem is  the SSID of both bands is the same and the printer can get a different IP address when it wakes up from sleep.  You should make the printer use only the 2.4ghz band. You will have to log into the modem and rename one of the bands.

 

When the printers IP address changes it is likely your PC will have to be told to "find" the printer.  This should fix the problem as the band will  no longer change and the IP address should be stabilized unless you have a flex system (multiple wifi boosters)

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I can't seem to change the SSID for the printer in the modem/router setup or in their app, I've asked in my provider's community how to change it.

 

Thanks

 

HP Recommended

Instead of using a different SSID you can have your PC contact the printer using its hostname.

 

The following procedure will work on Windows.

The printer needs to be online and you need to obtain the hostname. You can do this from the printer by asking for a network or status report.   The hostname is HP ID name of the printer and the name of the network.

 

Network name would be (for example)

attlocal.net
-or-
hsd1.nj.comcast.net

 

The printer hostname would be NPI40CB07.attlocal.net

 

The hostname NPI40CB07.attlocal.net can be used to access the printer even if the IP address of the printer changes.

 


You can use the control panel to set the location of the printer

BeemerBiker_0-1716045124676.png

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thanks, but all that is beyond me... my provider's community support suggested to disable the 5 GHZ and have everything on 2.4 until they find a solution as to why I can't change the SSID

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.