Almost every day I have to get Print and Scan doctor fix printer issues

[strand-holm]

HP ENVY Photo 7830 All-in-One Printer

Almost every day I get a notification that my printer needs my attention right after a printing job.

Then I let HP Print and Scan Doctor check and fix the issues found.

It always indicates that a Port issue and Print Queue issue is fixed. Also the print job persists in the queue in windows and I cant cancel the job. This I notice before I let P & S Doctor fix the issue.
I need to get this annoyance fixed once and for all.

Please help.

Best,

Anders

[Dragon-Fur · Accepted solution]

@strand-holm 

Welcome back to the HP English Community --

The Print and Scan Doctor has been retired - it should be removed from any system where you have it installed.  The executable file(s) likely reside(s) in your Downloads folder, perhaps prefixed as "HPPSdr"

If you prefer to use a "point and click" tool to solve issues, consider using the similar diagnostic fixer in HP Smart.

May / June 2025 

HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulner... 

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

Example - HP Smart - Windows - Home / Menu

HP_Smart_Win_Main_Menu_8

What else?

If not done, try / consider one or more of the following:

• Assign a manual, static IP Address for the printer on both printer and router
• Manually clear and rebuild the Windows Print Service queue - Perhaps Restart the computer afterwardsChange the connection type to TCP/IP

Example - EWS - IPv4

EWS_9025_Network_IPv4_Configuration_6

===========================================

Windows - Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

-------------------- --------------------

Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

========================================

Message Content References

Additional Help / Troubleshooting

Reminder

Ignore references to the original Print and Scan doctor found in any document or video.

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

What you do to correct the issue depends on the underlying cause.

 Microsoft - Troubleshooting offline printer problems in Windows

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 7830 All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[strand-holm]

Thank you for a through walk through.

I am too hung up momentarily but will take your solution down snd save for a day with time to do this!

Warm Regards 

Anders

[Dragon-Fur]

@strand-holm 

You are welcome.

Hopefully the solution is just a setting away!

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"