Android, HP Smart and printing queue

[Androidized]

I think HP Smart has a serious usability problem on Android regarding print queue management.

We use an HP Laser MFP 137fnw in a multi-user environment where several people print wirelessly from Android phones. The printer itself is usually online and reachable, but when a print job fails or gets interrupted, Android and HP Smart often leave the job stuck in the print queue.

After that:

- HP Smart reports the printer as unavailable even when it is online

- Android keeps showing “Printing...” forever

- New print jobs fail

- Restarting the phone often does not clear the stuck jobs

- Users end up reinstalling apps or changing settings randomly

We discovered that Android keeps persistent print jobs in the Print Spooler, but HP Smart gives users no visibility or control over this situation.

Please consider adding:

- A visible print queue section inside HP Smart

- Detection of stuck/zombie print jobs

- A “Clear Print Queue” or “Reset Printing System” option

- Better diagnostics explaining WHY printing failed

- Warnings when Android switches networks during Wi-Fi Direct printing

Right now the app monitors toner levels much better than actual print job health.

For office environments using Android wireless printing, queue management and recovery tools are much more important than cloud features or toner notifications.

[Jerry_57]

Hi @Androidized,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Smart on Android with the HP Laser MFP 137fnw beyond what is in the provided HP content.

Based on the HP documents provided, these points are relevant:

• For Android printing, HP says the device and printer should be on the same network, and printing is available only from apps that support printing or sharing.
  
  
• HP Smart app printing works by opening the app, selecting the printer, choosing content, adjusting settings, and tapping Print.
  
  
• If a printer appears offline or unavailable in the HP app, HP recommends:
  
  
  1. Restart the printer and device.
     
     
  2. Open the HP app and wait at least 45 seconds for it to find the printer.
     
     
  3. Check printer status in the HP app.
     
     
  4. Remove the printer from the app and add it again.
     
     
  5. Restore Wi‑Fi setup mode, then set up the printer again in the app.
     
     
• HP also notes that remote or app-based jobs can fail because of connectivity issues, printer errors, or unsupported file types.
  
  
• On some HP printer job queues, held or failed jobs can remain in queue history, and jobs may need to be cancelled, deleted, or resumed from the queue interface, depending on where the queue is managed.

I hope this will help.

Take care and have a good day.