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‎10-15-2020 10:50 AM - last edited on ‎05-28-2026 09:19 AM by Moderator

HP Recommended

My hp  app keeps stopping when I try to print from an Android device therefore I can't print documents. It will print test pages from the app though and the app is still connected to the printer as it counts how many copies I've printed. 

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3 REPLIES 3

‎10-18-2020 08:45 AM

HP Recommended

@Biff2

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎10-22-2020 02:20 AM

HP Recommended

HP Envy 5030

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‎10-24-2020 10:27 AM

HP Recommended

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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