App says printer offline but it isn't

[chickledupickle]

Hi all,

I have just installed my new printer and the HP Smart app which says that my printer is offline and I am unable to use the printer with the app because of this.  However, the printer is not offline, and I can print normally from Word etc.  Any ideas?

Many thanks

Alex

[KrazyToad]

@chickledupickle

Welcome to HP Support Community

I suggest you download and run the HP Print and Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Keep me posted

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Larsole]

When I download this app it says it can’t be opened because Microsoft Windows applications are not supported om macOS.