Apple Big Sur/Image Capture/screenshot

[MedCollGA]

I am NOT computer literate. Recent APPLE Book Air upgrade to BIG SUR.

Execution of HP SMART, Apple Screenshot, Apple Image Capture (error message damage to your HP Printer

HP Smart and Screenshot when trying to connect to MAIL the hourglass (rotating) for 3-4 minutes before connection.

Is it a BIG SUR problem..?  All worked well with previous OS System Catalina.

Is there a FIX for this?

The HP printer seens to be scanning and emailing ok... but takes a long time to connect to the MAIL application. Poor Veteran in Texas

[KrazyToad]

@MedCollGA

Welcome to HP Support Community

I would like to help

Please ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Next Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

1.) Click the Apple Menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print / scan

If the issue persists try assigning a Manual IP Address

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Let me know how it goes😊

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