Asked for payment to print

[Muggs061]

The printer keeps asking for payment to use.

[Raj_05]

Hi @Muggs061,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is asking for payment to print, it is likely due to one of several possible issues.

• HP Instant Ink Program: If you are enrolled in HP's Instant Ink subscription service, the printer might require you to pay for the subscription or renew it to continue printing. Instant Ink charges you based on the number of pages you print, and if there's an outstanding balance or if you've exceeded your plan's limit, it might ask for payment.
• Out of Ink or Toner: Some HP printers are set up to stop printing when ink or toner levels are low, prompting you to purchase new cartridges. This can sometimes be misinterpreted as a request for payment.
• Software or Firmware Issue: Occasionally, a glitch in the printer's software or firmware might cause it to incorrectly display a payment request.

Here are steps to troubleshoot and resolve the issue.

For HP Instant Ink Users

Check Subscription Status:

• Log in to your HP Instant Ink account (instantink.hpconnected.com).
• Check if your subscription is active and if there are any outstanding payments.
• If your subscription is active and up-to-date, ensure you haven't exceeded your page limit for the billing cycle.

Update Payment Information:

• If there is an issue with your payment method, update your billing information on the HP Instant Ink website.

For Non-HP Instant Ink Users

Check Ink or Toner Levels:

• Open the HP printer software on your computer or check the printer’s control panel to view ink or toner levels.
• Replace any empty or low cartridges.

Restart Printer and Computer:

• Turn off your printer and computer, then turn them back on to reset any temporary software glitches.

Update Firmware and Software:

• Visit the HP support website and download the latest firmware and software updates for your printer model.

Factory Reset:

• Perform a factory reset on your printer. This can often resolve software-related issues.
• Note that a factory reset will clear any custom settings, so you may need to reconfigure your printer afterwards.

By following these steps, you should be able to identify and resolve the issue causing your HP printer to ask for payment.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support