Attempting WiFi Setup

[ZarahI]

I’ve been trying to setup my printer for *years*. The WiFi has never connected. This is the furthest I’ve ever gotten and every time I print out the network configuration page and put in the password it says it’s incorrect. I need to be able to print over WiFi now because using the USB is no longer an option. I also haven’t been able to find a solution online that works.  I really need a fix for this. There is no pin anywhere on the computer either and I have never set a custom password. 

 

[GOLD_MASTER]

Hi @ZarahI, thanks for posting. Sorry to hear your printer is offline or won't connect.

Important: the password printed on the network configuration page is the printer's own Wi-Fi Direct password, not your home Wi-Fi password. When the printer asks to join your network, enter your router's Wi-Fi password (usually on the router label). Passwords are case-sensitive, and very long ones can be cut off on some front panels, so using the HP app (steps below) is easier.

This usually happens after a router change, a Wi-Fi password change, or when the printer and computer end up on different networks.

1. Restart the router, the printer and the computer.
2. Make sure the printer and the computer are on the same network (most HP printers need the 2.4 GHz band).
3. Restore the printer's network settings (Wireless menu or Wi-Fi + Cancel buttons for 5 seconds, depending on the model).
4. Reconnect it with the HP Smart app: https://123.hp.com
5. On Windows, run HP Smart > Diagnose & Fix or HP Print and Scan Doctor.

If it still won't connect, please share any error shown in HP Smart. Let me know how it goes!