Attempting to set up Wi-Fi from new hub via wps, keep getting error progress stopped.

[Sandyb1629]

Deskjet 3520 printer. Unable to connect Wi-Fi to new bt hub. Keep getting Error progress stopped message. Wi-Fi checked and working fine. Tried numerous times. Had Wi-Fi checked by bt no issues. 

[Raj_05]

Hi @Sandyb1629,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an error message while attempting to set up Wi-Fi on your HP Deskjet 3520 printer using WPS (Wi-Fi Protected Setup), there are several troubleshooting steps you can try to resolve the issue.

• Check WPS Compatibility: Ensure that your router supports WPS and that it's enabled. Sometimes, newer routers might have WPS disabled by default.
• Printer Placement: Ensure that the printer is placed within the range of your Wi-Fi network and the WPS signal from the router. Weak signals can cause connection issues.
• WPS Button: Some routers require you to press a physical WPS button on the router before initiating WPS on the printer. Check your router's manual for instructions on how to do this.
• Printer Display: Monitor the printer's display panel for any error messages or prompts during the setup process. The error message you mentioned ("progress stopped") may be more specific on the printer's display.
• Reboot Router and Printer: Try rebooting both your router and the printer. Sometimes, a simple restart can resolve connectivity issues.
• Update Firmware: Check if there are any firmware updates available for your printer. Outdated firmware can sometimes cause compatibility issues.
• Manual Setup: If WPS continues to fail, consider manually configuring the Wi-Fi settings on your printer. You'll need to access the printer's settings menu and enter your Wi-Fi network's SSID (network name) and password.
• Disable Firewall/Antivirus: Temporarily disable any firewall or antivirus software on your computer during the setup process. Sometimes, these programs can interfere with network setup.
• Reset Printer Network Settings: If you've previously attempted to connect the printer to a different network, reset the network settings on your printer to start fresh. Refer to your printer's manual for instructions on how to do this.
• Check for Interference: Make sure there are no devices or objects causing interference between the printer and the router. Electronic devices, walls, and large metal objects can obstruct signals.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support