Authentication problem

[Lynette5679]

Says password is incorrect but it is not

[Kumar0307]

@Lynette5679, Welcome to the HP Support Community!

Make sure you are trying to connect to the right network.

Check if you are able to connect other devices to the network using the same password.

Note: If you are trying to connect the printer and the PC using wifi-direct, the default password is 12345678. For more info, refer to - Printing with Wi-Fi Direct. This method is used only when you do not have access to a wireless router.

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

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