“Available to print” on HP smart but unable to print

[Graecwan]

On phone setting it says connected and so does on the app. I successfully printed documents off of my phone plenty of times. However a week later I’m unable to do so. I tried rebooting. Uninstalled and installed the app again, tried forgetting the WiFi again. Nothing works! App clearly says it is available. My phone is able to find the printer however is just stays on “contacting printer.”

with the phone setting and app which says it is connected, I still have the blue WiFi light flashing. It’s does not make sense to me. 

[praveenbv]

Hi@Graecwan, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps

As the printer is working fine, let's try to update the iOS or Andriod 

go to Settings > General > Software Update and update the iOSor Andriod.

Restart the phone.

Uninstall the HP smart app and reinstall the app.

Add the printer.

Try to print.

Use this link: https://support.hp.com/in-en/document/c03561640 for your reference.

Hope this helps! Keep me posted.

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