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‎01-28-2025 11:27 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

Hi I canceled my plan a while ago but I just got charged. Also a couple months before I canceled my plan I placed an order for more ink and I never got it. I also double checked my subscriptions and it shows that it’s been terminated so why am I still being charged? 

Category:
1 person had the same question
1 REPLY 1

‎01-30-2025 02:06 PM

HP Recommended

Hi @Brook-Lynn,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

.
Sneha_01- HP support
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