Blank HP Smart page, can't see overview of page count or anything in drop down menus.

[Idar77]

In HP Smart, when I click on overview, the page doesn't load. NOTHING LOADS. This is when I use hpinstantink.com/signin

[Hawks_Eye]

Hi @Idar77 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're facing a frustrating issue with the HP Smart app and the Instant Ink website. 

Let’s work through this step by step to resolve it:

Clear Browser Cache and Cookies:

• Open your browser (e.g., Chrome, Edge).
• Go to the settings menu and select Privacy and Security > Clear Browsing Data.
• Clear Cookies and Cached Images/Files. Restart the browser and try accessing the website again.

Update the HP Smart App:

• Ensure you have the latest version of the HP Smart app installed.
• Visit the Microsoft Store or HP’s website to download and install updates.

Try a Different Browser:

• If the issue persists, switch to another browser like Firefox or Edge.
• Some browsers may handle the website better than others.

Check Internet Connection:

• Ensure your internet connection is stable.
• Restart your router if necessary and reconnect your PC to the network.

Disable Browser Extensions:

• Open your browser and disable any extensions or add-ons that might interfere with website functionality.
• Try accessing the website again after disabling them.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool.
• This utility can help diagnose and fix connectivity or account-related issues.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your PC.
• Download and reinstall it from the Microsoft Store or HP’s official website.

Let me know how it goes or if you need further guidance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Idar77 · Accepted solution]

I did everything you mentioned, but it didn't fix the solution. So...

I tried something different. I uninstalled HP Smart from the Microsoft Store. I used Revo Uninstaller Pro. Then I went into the Display settings and changed the Scale to 100%< and Display Resolution to 1920 x 1080. I did that because I have a monitor connected to the laptop. The. I went to HP and download Print & Scan Dr. Then also on HP's we site, downloaded HP Smart and ran it as Admin for my Download Folder. Then logged in to instantink.com/sign...

Now everything is "Right as Rain" (I Gotta Google what that saying means).

Thanks for your help and support.

[Hawks_Eye]

@Idar77 

I'm thrilled to hear you managed to sort it out! 

Your creative troubleshooting—adjusting display settings, uninstalling with Revo Uninstaller Pro, and running HP Smart as Admin—was a stellar move. 

It’s always satisfying when persistence pays off, and now everything is right as rain! (By the way, that charming saying implies everything is perfectly fine, just like after a refreshing rain.)

Thanks for sharing your solution. 

It may inspire others facing the same challenge. 

I'm here anytime you need support or just want to share a win like this! 🌟

Take care, and have an amazing day!

Regards, 

Hawks_Eye