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HP OfficeJet 8015e All-in-One Printer
Microsoft Windows 11

In HP Smart, when I click on overview, the page doesn't load. NOTHING LOADS. This is when I use hpinstantink.com/signin

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I did everything you mentioned, but it didn't fix the solution. So...

 

I tried something different. I uninstalled HP Smart from the Microsoft Store. I used Revo Uninstaller Pro. Then I went into the Display settings and changed the Scale to 100%< and Display Resolution to 1920 x 1080. I did that because I have a monitor connected to the laptop. The. I went to HP and download Print & Scan Dr. Then also on HP's we site, downloaded HP Smart and ran it as Admin for my Download Folder. Then logged in to instantink.com/sign...

 

Now everything is "Right as Rain" (I Gotta Google what that saying means).

 

Thanks for your help and support.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Idar77 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you're facing a frustrating issue with the HP Smart app and the Instant Ink website. 

 

Let’s work through this step by step to resolve it:

 

Clear Browser Cache and Cookies:

  • Open your browser (e.g., Chrome, Edge).
  • Go to the settings menu and select Privacy and Security > Clear Browsing Data.
  • Clear Cookies and Cached Images/Files. Restart the browser and try accessing the website again.

 

Update the HP Smart App:

  • Ensure you have the latest version of the HP Smart app installed.
  • Visit the Microsoft Store or HP’s website to download and install updates.

 

Try a Different Browser:

  • If the issue persists, switch to another browser like Firefox or Edge.
  • Some browsers may handle the website better than others.

 

Check Internet Connection:

  • Ensure your internet connection is stable.
  • Restart your router if necessary and reconnect your PC to the network.

 

Disable Browser Extensions:

  • Open your browser and disable any extensions or add-ons that might interfere with website functionality.
  • Try accessing the website again after disabling them.

 

Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool.
  • This utility can help diagnose and fix connectivity or account-related issues.

 

Reinstall the HP Smart App:

  • Uninstall the HP Smart app from your PC.
  • Download and reinstall it from the Microsoft Store or HP’s official website.

 

Let me know how it goes or if you need further guidance! 😊

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
HP Recommended

I did everything you mentioned, but it didn't fix the solution. So...

 

I tried something different. I uninstalled HP Smart from the Microsoft Store. I used Revo Uninstaller Pro. Then I went into the Display settings and changed the Scale to 100%< and Display Resolution to 1920 x 1080. I did that because I have a monitor connected to the laptop. The. I went to HP and download Print & Scan Dr. Then also on HP's we site, downloaded HP Smart and ran it as Admin for my Download Folder. Then logged in to instantink.com/sign...

 

Now everything is "Right as Rain" (I Gotta Google what that saying means).

 

Thanks for your help and support.

HP Recommended

@Idar77 

 

I'm thrilled to hear you managed to sort it out! 

 

Your creative troubleshooting—adjusting display settings, uninstalling with Revo Uninstaller Pro, and running HP Smart as Admin—was a stellar move. 

It’s always satisfying when persistence pays off, and now everything is right as rain! (By the way, that charming saying implies everything is perfectly fine, just like after a refreshing rain.)

 

Thanks for sharing your solution. 

It may inspire others facing the same challenge. 

 

I'm here anytime you need support or just want to share a win like this! 🌟

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.