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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Blank HP Smart page, can't see overview of page count or any...

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04-11-2025 06:48 PM
In HP Smart, when I click on overview, the page doesn't load. NOTHING LOADS. This is when I use hpinstantink.com/signin
Solved! Go to Solution.
Accepted Solutions
04-14-2025 10:36 PM
I did everything you mentioned, but it didn't fix the solution. So...
I tried something different. I uninstalled HP Smart from the Microsoft Store. I used Revo Uninstaller Pro. Then I went into the Display settings and changed the Scale to 100%< and Display Resolution to 1920 x 1080. I did that because I have a monitor connected to the laptop. The. I went to HP and download Print & Scan Dr. Then also on HP's we site, downloaded HP Smart and ran it as Admin for my Download Folder. Then logged in to instantink.com/sign...
Now everything is "Right as Rain" (I Gotta Google what that saying means).
Thanks for your help and support.
04-13-2025 08:34 AM
Hi @Idar77
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like you're facing a frustrating issue with the HP Smart app and the Instant Ink website.
Let’s work through this step by step to resolve it:
Clear Browser Cache and Cookies:
- Open your browser (e.g., Chrome, Edge).
- Go to the settings menu and select Privacy and Security > Clear Browsing Data.
- Clear Cookies and Cached Images/Files. Restart the browser and try accessing the website again.
Update the HP Smart App:
- Ensure you have the latest version of the HP Smart app installed.
- Visit the Microsoft Store or HP’s website to download and install updates.
Try a Different Browser:
- If the issue persists, switch to another browser like Firefox or Edge.
- Some browsers may handle the website better than others.
Check Internet Connection:
- Ensure your internet connection is stable.
- Restart your router if necessary and reconnect your PC to the network.
Disable Browser Extensions:
- Open your browser and disable any extensions or add-ons that might interfere with website functionality.
- Try accessing the website again after disabling them.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool.
- This utility can help diagnose and fix connectivity or account-related issues.
Reinstall the HP Smart App:
- Uninstall the HP Smart app from your PC.
- Download and reinstall it from the Microsoft Store or HP’s official website.
Let me know how it goes or if you need further guidance! 😊
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!
04-14-2025 10:36 PM
I did everything you mentioned, but it didn't fix the solution. So...
I tried something different. I uninstalled HP Smart from the Microsoft Store. I used Revo Uninstaller Pro. Then I went into the Display settings and changed the Scale to 100%< and Display Resolution to 1920 x 1080. I did that because I have a monitor connected to the laptop. The. I went to HP and download Print & Scan Dr. Then also on HP's we site, downloaded HP Smart and ran it as Admin for my Download Folder. Then logged in to instantink.com/sign...
Now everything is "Right as Rain" (I Gotta Google what that saying means).
Thanks for your help and support.
04-15-2025 01:45 PM
I'm thrilled to hear you managed to sort it out!
Your creative troubleshooting—adjusting display settings, uninstalling with Revo Uninstaller Pro, and running HP Smart as Admin—was a stellar move.
It’s always satisfying when persistence pays off, and now everything is right as rain! (By the way, that charming saying implies everything is perfectly fine, just like after a refreshing rain.)
Thanks for sharing your solution.
It may inspire others facing the same challenge.
I'm here anytime you need support or just want to share a win like this! 🌟
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!