Blank pages on Android

[ShannaJ]

When printing from my Samsung Galaxy Note 20 Ultra through the HP smart app and Print service plug in, both just give me a blank page from the printer. I have uninstalled and reinstalled. Done all the steps mentioned in the other closed thread on here. I use this printer through other android devices wirelessly perfectly, it seems it's this newer android device.

I see many other people posting about this same problem as well. 

Have you found a fix for this is sure yet? 

[Jay_G24]

Hi @ShannaJ,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ShannaJ]

The printer works fine. I can copy, scan, print from a laptop and print from other devices (such as a S10+, and a Galaxy Tab 6), it just since I got this new Note 20 Ultra, it will not print anything but blank pages from this device. It doesn't matter what app I'm in or if I try to print a PDF or jpg image, word doc or email, nothing prints, all just produce a blank sheet of paper. When I search, I see other are having this same problem, there are other threads about this issue. 

[Jay_G24]

Try the below suggestions -

Install and turn on the Samsung Print Service Plugin

Install or update the Samsung Print Service Plugin from the Google Play Store, and then make sure the plugin is turned on.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1. On your Android device, install or update the Samsung Print Service Plugin (in English) from the Google Play Store.

2. Once the installation or update is complete, choose a method to turn on the Samsung Print Service Plugin:

   NOTE: 

   On Android devices with 7.0 (Nougat), the HP Print Service Plugin is turned on automatically after installation. Skip to the step to Print with the Samsung Print Service Plugin.

   • If this is the first time you installed the Samsung Print Service Plugin, swipe down from the top of your Android device to display the notification dashboard, find Samsung Print Service Plugin installed, and then tap the Tap to enable notification.

     Figure : Tapping to enable the Samsung Print Service Plugin

     

   • If you updated the Samsung Print Service Plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

     Figure : Example of the Samsung Print Service Plugin

     

3. Tap Samsung Print Service Plugin, and then tap On.

4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the Samsung Print Service Plugin.

 Print with the Samsung Print Service Plugin

Print photos, documents, emails, or webpages from your Android device.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list.

   Figure : Tapping the down arrow

   

3. Select your printer:

   • To print over a network, select HP [your printer model name] from the list of available printers.

   • To print over Wi-Fi Direct, select DIRECT-xx-HP [your printer model name] from the list of available printers.

   Figure : Selecting the printer

   1. Network connection

   2. Wi-Fi Direct connection

4. Tap the down arrow  to change any print settings, and then tap the Print icon .

   Figure : Tapping the down arrow

   

You may refer to -Printing with the Samsung Print Service Plugin

Hope this helps, keep me posted!

[ShannaJ]

This is what I did, it prints a blank page only. 

[Jay_G24]

Update your android -

Tap Menu (the three horizontal lines), and then tap the Settings icon. Tap About Samsung Notes, and then tap Update if one is available. You can enable automatic updates from the Galaxy Store and Google Play Store to keep Samsung Notes always up-to-date.

Restart your router, printer, and phone.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the phone or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the phone

Follow the steps to enable printing

1. From a Home screen, swipe up to access the apps screen.
    These instructions only apply to Standard mode and the default Home screen layout.
2. Navigate: Settings  > Connections > More connection settings.
3. Tap Printing.
4. From the Print Services section, tap the preferred printing option (e.g., Default Print Service).
5. To add additional printing services (e.g., Cloud, HP, etc.), tap Download plugin.
6. Tap the preferred printing service, then tap Install.
7. Complete the remaining steps to download and install.
8. Ensure the switch is turned on .
9. Select the available printer.

If the issue persists, try installing HP Smart from the play store and add the printer to the app and try printing.

Hope this helps, keep me posted!