• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-15-2021 09:56 AM

HP Recommended
Product: IPad 8

My Bluetooth reads it’s turning on and doesn’t go away. When trying to print a picture it tells me I have to connect, where I’ve had this connected for years now. If I uninstall HP app, will I lose anhthing?

Tags (1)
Category:
1 REPLY 1

‎09-18-2021 01:57 PM

HP Recommended

@Mysinhiscross

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand that you are unable to print from iPad, however, to provide an accurate resolution, I need a few more details:

  •  Are the printer and iPad connected to the same network?
  • What is the distance between the router and the printer?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
    Uninstalling the HP smart app will not erase any of your personal information or files. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.