Browser error ERR_SSL_VERSION_OR_CIPHER_MISMATCH by using EWS

[sonneulrm]

I cannot use the EWS as I do get the error in the browser ERR_SSL_VERSION_OR_CIPHER_MISMATCH.

Browser: Chrome - most current version

Printer: Officejet PRO 8600

Some examples which I'm not able to do: I cannot turn on the Wirelesss direct printing and the scanning via email.

Waiting for help. Thanks.

[Raj_05]

Hi @sonneulrm,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error message "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" typically indicates an issue with the SSL/TLS encryption protocols or cipher suites being used in the connection between your web browser and the server you're trying to access. In the context of an HP Officejet Pro 8600 printer's Embedded Web Server (EWS), this error can occur when trying to access the printer's web interface over HTTPS.

Here are some steps you can take to troubleshoot and resolve this issue:

Check Browser Compatibility: Ensure that you are using a modern and up-to-date web browser. Outdated browsers might not support the latest SSL/TLS protocols and cipher suites.

Check SSL/TLS Settings on the Printer:

• Access the printer's Embedded Web Server (EWS) by entering the printer's IP address in your browser.
• Navigate to the Security or Network settings section and check the SSL/TLS settings. Make sure that it is configured to use a secure protocol version and compatible cipher suites.
• If possible, try adjusting the SSL/TLS settings to use more widely supported options.

Update Printer Firmware: Outdated firmware on the printer can sometimes lead to compatibility issues. Check the HP website for any available firmware updates for your HP Officejet Pro 8600 printer.

Clear Browser Cache and Cookies: Sometimes, cached data in your browser can cause issues. Clear your browser's cache and cookies, and then try accessing the EWS again.

Try a Different Browser: If the issue persists, try accessing the EWS using a different browser to see if the problem is browser-specific.

Check Date and Time Settings: Ensure that the date and time settings on both your computer and the printer are accurate. SSL/TLS connections can fail if there's a significant time difference between the devices.

Reset Printer Network Settings: As a last resort, you can try resetting the network settings on the printer and reconfigure the network connection. This might help if there's a configuration issue causing the SSL error.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[sonneulrm]

Hi Alden4,

thanks for your advices. I will try out the suggestions tomorrow as I’m not at home today and will let you know the results.

Sonneulrm

[Raj_05 · Accepted solution]

Hi @sonneulrm,

Thank you for your response, 

If you have any other queries, feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support

[sonneulrm]

The firmware update solved the topic.