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‎04-03-2023 09:17 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

This is the second time posting this problem. The first time I was directed to play 20 questions with virtual support only to end up nowhere. I for no known reason started to get this message. "Built-in network capabilities have been disabled".  We only print wirelessly. I have tried multiple basic troubleshooting ideas, none have worked. The printer works fine when attached via USB.

Many others have posted the same issue and have received instructions to do a semi full reset. That's what I need as nothing else has worked. No changes have been made to any printer settings.  

Please help! We have 4 laptops in our house and up until now we have all been able to print wirelessly.

Category:
2 REPLIES 2

‎04-30-2023 08:46 AM

HP Recommended

Any help would be appreciated.

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‎05-02-2023 08:52 AM

HP Recommended

Hi @ftworthrushfan,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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