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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- CANT CONNECT WIFI ANYMORE

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01-31-2021 07:11 PM
Hello,
I lost my admin password for the HP Device Toolbox.
I changed my router wifi settings, but now I can't change the password on the printer.
When i re-install or open the webpage of the HP Device Toolbox it is asking for the password.
How to do a full factory reset of LaserJet MFP M28
Solved! Go to Solution.
Accepted Solutions
02-07-2021 02:28 AM - edited 02-07-2021 02:29 AM
@Musa1891, Welcome to the HP Support Community!
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
For more info on connecting the printer to a wireless network, refer to this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
02-07-2021 02:28 AM - edited 02-07-2021 02:29 AM
@Musa1891, Welcome to the HP Support Community!
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
For more info on connecting the printer to a wireless network, refer to this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee