CLAIM CODE

[ANGELSTORM73]

GOING BONKERS. Can anyone help me? i have a hp deskjet 3636 NON face panel screen, I changed over my network provider and now my printer wont let me re-join. i can in the removal part pick up my printer on my phone and only print that way but i want to be able to just turn on my printer and send something. 

will let me add via the app but i need a claim code, when i try to use the information to print this out its not showing or has the first part of the email.  have tried watching youtube, gone through i dont know how many help pages and still nothing. nothing is straight forward or clear. PLEASE CAN SOME HELP ME??????

[Nal_NR · Accepted solution]

Hi @ANGELSTORM73,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Restart devices

• Restart your computer or mobile device, printer, and router to clear any error states.
• Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Click here for the remaining steps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!