Caannot connet HP DeskJet Plus 4100 to my Mac OS 10.15 Catalina

[Lorip12]

Not able to connect to printer due to error

Product: HP Deskjet Plus 4100

Operating System: MacOS 10.15 Catalina

Hi there,

So I have been having a really big issue with my HP printer as it won't let me connect to my mac. When I try to add the printer on my mac it says  'Unable to connect to  Hp DeskJet Plus 4100 [2D23B3]_ipps_tcp.local, due to an error. Would you still like to create this printer?'

I did the 10 PING and it came back with o processed.

Thanks

(13)

[TEJ1602]

@Lorip12, Welcome to HP Support Community!

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there antivirus software installed on your Mac?

5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lorip12]

After many days of frustration, phone calls, using virtual assistant; this morning I found a usb cord and plugged the printer into my mac. The printer hooked up to wifi and my mac. I can ow print, scan, copy! HP, you need to put these usb cords in with the wireless printers to save all this frustration!

[TEJ1602]

@Lorip12

Glad to know that the issue is resolved.

Will pass on the feedback to the concerned team.

Thanks!