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‎09-08-2024 06:27 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

Hello I’ve been trying to connect my printer to my new WiFi box and it is not working 

Category:
1 REPLY 1

‎09-10-2024 09:51 AM

HP Recommended

Hi @Touheed,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're having trouble connecting your HP DeskJet 2720e to your new WiFi box, follow these steps to troubleshoot the issue:
 

1. Reset Network Settings on the Printer

  • Press and hold the Wireless button and the Cancel button on the printer at the same time for 3 seconds. This will reset the network settings on your printer.

2. Reconnect the Printer to WiFi

  • Download the HP Smart app on your computer or mobile device if you haven't already.
  • Open the HP Smart app and sign in or create an account.
  • Turn on your printer and make sure it's close to the WiFi router.
  • In the app, click on Set up a new printer and follow the instructions to reconnect your printer to the new WiFi network.

3. Ensure Printer and WiFi Router Compatibility

  • Make sure the WiFi network is 2.4 GHz, as many printers, including the DeskJet 2720e, do not support 5 GHz networks.
  • Restart your WiFi router before trying to connect the printer.

4. Check Firewall and Security Software

  • If you have any firewall or security software running on your computer, it could be blocking the connection. Temporarily disable them and try connecting the printer again.

5. Update Printer Firmware Update the firmware on an HP printer

  • Make sure your printer has the latest firmware. You can check for firmware updates through the HP Smart app.

Refer to this document: HP DeskJet 2720e All-in-One Printer user manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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