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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎08-07-2021 09:14 AM

HP Recommended
Product: Officejet Pro 8020 series
Operating System: Microsoft Windows 10 (64-bit)

My HP6CA9B7 Office Jet Pro 8020 series printer has decided it is 'offline' according to my lap top. It has been working fine up until yesterday. I do not know how to get it back 'online'. Printer is on, says it is connected etc. but my laptop says printer is 'offline'. How do I fix this?

Thanks

 

2 people had the same question
1 REPLY 1

‎08-07-2021 01:15 PM

HP Recommended

I have had success with HP Print and Scan Doctor to get my printer back online. Give it a try:

https://support.hp.com/us-en/help/printscandoctor

 

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