Can not connect printer to new router

[BobnDonna]

We received a new router box, we have a new a new IP address and a new name for our internet. We can’t connect the printer to the new router. 

[Dragon-Fur]

@BobnDonna 

Welcome to the HP Community --

The details make a difference.

Based on what we know --

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Configure new network

First,

1. Restore Network Defaults / Install / Connect – Inkjet and Laser printers
2. Connect printer to network

HP printer setup (Wi-Fi network)

HP Smart and USB cable

AND / OR

After the printer is stripped of the old network,

Add the new network as explained in your printer's User Guide.

What else?

If you can access the printer using its current IP address,

Use the Embedded Web Server (EWS) to mange / modify the network settings.

- Important -

Do NOT Restore the printer to Factory Defaults unless you are able / ready to re-enter all the printer settings.

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Need the PIN to open some settings / sections in EWS?

Find the PIN location as explained in your printer's User Guide.

The Default PIN might be located in the ink cartridge area, the back, side, or even the bottom.

Classic EWS - Select / Older InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Restore Defaults > Restore Factory Defaults / Restore Network Settings / HP Secure Erase

OR

Select newer InkJet Printers and select Laser Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore Network Settings OR Restore All Factory Defaults

Example - EWS - newer format / select InkJet and select Laser printers - Restore Default Settings

EWS_9135_Restore_Default_Settings_1

Examples – EWS Setup – IPv4

EWS > HP Document / How-to (Classic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

 ----------------------------------------------------

Older / Select InkJet Printers - IPv4 

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Section Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.

Example - Older / Select InkJet Printers - IPv4 

EWS_9025_Network_IPv4_Configuration_7

------------------

      OR

------------------

Alternate EWS format (Select newer printers and select Laser Printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

OR

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.

 Example - Newer/ Select InkJet Printers / Select Laser Printers - IPv4 - Wireless

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_4

 Example - Newer/ Select InkJet Printers / Select Laser Printers - IPv4 - Wired / Ethernet

EWS_9135_Network_Primary_Ethernet_Status_IPv4_1

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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