Can not connect to wifi

[Silvia_04]

I can not connect my printer to wifi, and it is not working

HP LaserJet

[Max3Aj]

@Silvia_04, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

Let's get your HP LaserJet printer connected to Wi-Fi and working properly. Please follow these steps:

Restart Devices

• Power off your printer, router, and computer/mobile device.
• Wait 30 seconds, then power them back on.

Check Printer Compatibility

• Confirm your printer model supports wireless networking. Most HP LaserJet models do, but if you're unsure, check your model here.

Use HP Smart App (Recommended)

Download the HP Smart app: 

• HP Smart

Open the app and click “Set up a new printer”.

Follow the on-screen instructions to connect your printer to Wi-Fi.

Manual Wireless Setup (if HP Smart fails)

• On the printer control panel, go to Wireless Settings or press the Wireless button.
• Select Wireless Setup Wizard.
• Choose your Wi-Fi network and enter the password.

Check Router Settings

• Ensure your router is broadcasting on 2.4 GHz (some LaserJets don’t support 5 GHz).
• Disable MAC address filtering or add the printer’s MAC address to the allowed list.

Update Printer Firmware

• Visit Official HP® Support and enter your printer model.
• Download and install the latest firmware.

Assign Static IP (Optional but Helpful)

• Once connected, assign a static IP via your router settings to prevent future disconnections.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support

[SteveKruger]

still does not work

[VikramTheGreat]

Hi @SteveKruger,

Thank you for getting back and letting us know that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support