Can not get the scanner to work on my HP printer

[bkenzer2290]

Can not get my scanner to work on my HP. I thought I downloaded what was needed.

[Nal_NR]

Hi @bkenzer2290,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the scanning. 

Were you getting any errors?

If you're having trouble getting the scanner on your HP OfficeJet Pro 8710 All-in-One Printer to work, here are several troubleshooting steps you can follow to resolve the issue:

1. Check Connections

Ensure all physical and network connections are properly set up.

USB Connection:

• If you're using a USB connection, make sure the cable is securely connected to both the printer and the computer.

Network Connection:

• If you're using a wireless connection, ensure the printer is connected to the same Wi-Fi network as your computer.
• Print a network configuration page to verify the printer's network status.

2. Restart Devices

Sometimes a simple restart can resolve the issue.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.

Restart Computer:

• Restart your computer to clear any temporary issues.

3. Update Drivers and Software

Ensure you have the latest drivers and software installed.

HP Support Website:

• Visit the HP Support website.
• Enter your printer model (HP OfficeJet Pro 8710) and download the latest drivers and software.

HP Easy Start:

• You can also use HP Easy Start to install the latest drivers and software for your printer.

4. Use HP Print and Scan Doctor

HP provides a diagnostic tool to help identify and fix scanning issues.

1. Download and Run HP Print and Scan Doctor:
   • Download HP Print and Scan Doctor from the HP Support website.
   • Run the tool and follow the on-screen instructions to diagnose and resolve scanning issues.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @bkenzer2290,

Please find the next steps below.

5. Check Scanner Settings

Ensure the scanner settings are correctly configured.

HP Scan Software:

• Open the HP Scan software on your computer.
• Check the settings and make sure the correct scanner is selected.

Windows Fax and Scan:

• Open Windows Fax and Scan from the Start menu.
• Try scanning a document to see if the issue persists.

6. Test Scanning from the Printer Control Panel

Try scanning directly from the printer's control panel.

1. Use the Printer Control Panel:
   • Place a document on the scanner glass or in the document feeder.
   • Use the control panel to initiate a scan to your computer or email.

7. Check for Scanner Lock

Ensure the scanner lock (if present) is in the unlocked position.

1. Scanner Lock:
   • Some printers have a physical scanner lock to protect the scanner during transport.
   • Check the user manual to locate the scanner lock and ensure it is unlocked.

8. Check Firewall and Security Software

Sometimes firewall or security software can block scanning.

1. Temporarily Disable Firewall:
   • Temporarily disable your firewall or security software and try scanning again.
   • If scanning works, configure your firewall or security software to allow scanning.

9. Reinstall Printer Software

If the issue persists, try reinstalling the printer software.

Uninstall Printer Software:

• Go to Control Panel > Programs > Programs and Features.
• Uninstall the HP printer software.

Reinstall Printer Software:

• Download the latest software from the HP Support website and install it.

By following these steps, you should be able to diagnose and resolve the issue with your HP OfficeJet Pro 8710 All-in-One Printer's scanner.

If none of the above steps resolve the issue, you may need to contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.