Can scan from printer to computer. Can't any longer print from PC to printer

[Rosekran]

My computer & printer are both on the same wireless network.  The printer will no longer print what I send from my computer, but will scan to my computer.  When I run the HP print & scan Doctor it does not complete connecting to my printer.  

[Meghana_10]

@Rosekran, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP OfficeJet Pro 6978 All-in-One Printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP OfficeJet Pro 6978 can scan documents to your computer but cannot print, it suggests a possible issue with the printing setup or communication between the devices. Below are steps you can take to resolve this problem:

1. Check Printer Status:

   • Make sure that the printer is turned on and has paper and ink/toner.
   • Ensure there are no error messages or blinking lights on the printer's control panel.

2. Restart Devices:

   • Turn off the printer and unplug it from the power source.
   • Restart your computer.
   • Plug the printer back in and turn it on after a couple of minutes.

3. Verify Network Connection:

   • Ensure both the printer and computer are connected to the same Wi-Fi network.
   • Run a network test from the printer’s control panel to confirm the wireless connection.

4. Reinstall Printer Drivers:

   • Go to the HP website and download the latest drivers for your printer model.
   • Uninstall the existing printer drivers on your computer, then reinstall using the newly downloaded drivers.

5. Run HP Print and Scan Doctor Again:

   • Open the HP Print and Scan Doctor, select your printer, and let it find and fix any issues.
   • Follow any on-screen instructions for resolving detected issues.

6. Check Printer Queue:

   • On your computer, go to 'Devices and Printers' in the Control Panel.
   • Right-click your printer icon, select ‘See what’s printing,’ and clear any stuck print jobs in the queue.

7. Disable Firewall or Security Software Temporarily:

   • Sometimes, security software can block communication between the printer and computer. Temporarily disable your firewall or security software and try printing again.

8. Update Printer Firmware:

   • Check if there is a firmware update available for your printer model on the HP website, and follow instructions to update the printer firmware.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana