Can’t connect 2680

[Edison53]

I am trying to help my uncle connect his wifi to this printer. We get as far as connecting his Android phone to the printer’s wifi but then we can’t get any further. Using the HP “smart” app, it can’t find the printer * that we just connected to* (!).

is there a solution to this?

[Betty0610]

@Edison53

Welcome to the HP Support Community.

Let's restore the Printer's network settings:

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

Once done, try connecting the Printer to Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Edison53]

Afraid this doesn’t work. Also doesn’t help that other instructions say hold down wireless and *resume.* Have tried this a dozen times and can’t get anywhere.

[Betty0610]

Uninstall and reinstall the HP Smart App and try again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!