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‎03-20-2022 04:09 AM - last edited on ‎03-20-2022 11:46 AM by Retired

HP Recommended
Product: ENVY 4520
Operating System: Microsoft Windows 11

Good morning,

I'd like your help, since I can't figure out how to connect my printer (ENVY 4520) to my new computer.

 

- First, I can't connect the printer to my WiFi network : it tells me that the printer is not compatible with the security protocols of my router. Since I can not change it, it seems that this is not an option for me.

 

- I tried with the WiFi direct : every time it fails : either by telling me that it took to long, or that there was a problem and could not connect.

 

- I tried HP Smart, HP Easy Start, the FullWebpack, absolutely all softwares available on the HP website. It fails every single time, not even seeing the printer. It seems that the idea of HP of an help to install a printer is to help you with a printer that's already installed...

 

-Finally, I tried the hp print and scan doctor tool, but the stupid thing won't even start on my computer.

 

I'm out of ideas, and I serioulsy consider resolving the matter with a hammer and a trip to buy a new printer which will definitely NOT be an HP poS...

 

(Oh, and before someone offers that solution, I can surely use a USB connection, but I definitely do not like to have a 4 meters cable going from one side of my living room to the other only waiting for me to trip over it...)

 

Thanks for your ideas.

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