Can't connect HP Instant ink server

[Conpj]

Hi,

My Printer tells me it to "Connect printer to update HP Instant Ink status".

Any attempt to connect fails.

My printer last sync'ed with the HP Instant Ink server on the 16th of Feb 2022 (according to my Instant Ink account page)

The printer is on firmware version: MCP2CN2151AR

The printed is connected to a wired network (the same network that it has been connected to since it was installed). No recent changes to the network have been made.

The Web Access Report says that "No problems found. Your printer has access to the Internet, which is required for Web services".

I can send print jobs to the printers email address and these print fine.

I have noticed that when I look at the DNS queries from my printer that when I try to connect to the HP Instant ink server from the front panel that no DNS query is made - which is odd! (I can see other activity/DNS queries etc fine).

Any pointers/suggestions would be greatly appreciated.

Best regards,

Conpj

[Conpj]

OK all,

I re-enrolled the printer with Instant Ink and I am back online.

What happened to put me offline is a mystery - did a firmware update cause this?

Best regards,

Conpj

[Kumar0307]

@Conpj, Welcome to the HP Support Community! I’m here to help.

I see that the printer was showing as offline on the Instant Ink account even when you were able to print to it.

No, this would not have happened due to a firmware update. It could be a glitch on the Instant Ink server.

We will have to restart the printer and the router in such case. 

DNS address is auto-assigned and we do not have to change this setting.

Glad to know that the printer is back online and you are able to print. Please feel free to contact us if the issue repeats in future.

Happy to help.

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