Can't connect computer to Printer

[NinaKB1]

I am unable to print from the computer or the HP App on my printer.   

I've done all the things; rebooted router, printer, computer.  Removed and reinstalled the printer, removed and reinstalled the wifi.   I am getting frustrated and running out of ideas.  It won't print a test paper from my computer. I ran diagnostics, checked for updates, and installed all firmware updates.   I've added the device to my devices in MS. 

It shows the device as "ready" and "connected," but when I hit print, nothing happens.   We also use Quantum 5g. I called and they said they show the printer as a connected device and there shouldn't be an issue with wifi connection.  

I am running out of ideas...

Turned off Bluetooth - it will print from my phone.  So I turned that off, thinking that was the issue.  Still not printing.  

I use a MS Surface - new 2025.  

[Pallipurath]

Hi @NinaKB1,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are unable to connect your computer to your HP printer and have already tried rebooting the router, printer, and computer, as well as re-installing the printer, you may follow these additional steps to resolve the issue:

Run Windows Update:

• In Windows, search for "Check for updates" and open it.
• Click "Check for updates" to install any available updates.
• Restart your computer after all updates are installed.

Restart Your Devices:

• Turn off your printer by pressing the Power button. If it does not turn off, disconnect the power cord from the printer and power source.
• Wait for 60 seconds, then reconnect the power cord.
• Turn the printer back on. HP recommends plugging the printer directly into a wall outlet.
• Restart your computer.
• Make sure both the printer and the computer are connected to the same network if the printer connects over Wi-Fi.

Remove and Re-add the Printer:

• In Windows, search for "Printers & scanners" and open it.
• Select the printer and click "Remove device."
• Open the HP Smart app. Right-click the printer and select "Hide Printer," then "Hide Printer" again to confirm.
• Re-add the printer by selecting "Add printer" on the HP Smart app's home screen and following the prompts to install the printer again.

Take care and have an amazing day!

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Regards

Pallipurath.