Can't connect deksjet 2721

[Gimatria]

I just bought the Deskjet 2721, but it can't connect to my wifi. The blue light just keeps flashing.

I've printed a wireless network test page, and it says the following:

Check that your HP printer network name (SSID) matches your wireless router network name exactly. If they do not match exatly, run the wireless setup from the printer software to configure your HP printer.

But how do I do this? The 'smart' software doesn't find the printer because it's not connected to Wifi. I've tried the support solutions from HP, but obviously it can't find the printer either because it's not connected to wifi...

To be honest, I've never been more frustrated with a purchase

[KrazyToad · Accepted solution]

@Gimatria

Welcome to HP Support Community

I would like to help

To restore the network settings on the printer

Press and hold the wireless ((i)) and cancel button ❌at the same time for 5 seconds.

Follow the steps below to connect the printer to the network.

-->On the printer control panel, press and hold the Wireless button  and the Resume button (arrow pointing down)together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)
--->On your computer or phone go to wifi and connect it to your printer
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the wifi light on the printer will remain solid blue, if the printer is successfully connected.
--->then connect your phone/computer back to your network

Thank you

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[Gimatria]

Thanks for the reply. I've managed to fix it already by using my phone to connect.

This was the problem: My PC has Wifi, but it was connected with the router with a LAN cable. 
Perhaps you can change the instructions to state that if you're using a cable you need to make sure that you disconnect the cable.

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help ☺️