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    Information
    Need Windows 11 help?
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
hp officejet 6960
Microsoft Windows 11

I had my printer setup perfect. Suddenly, couldn't get it online. WiFi system is stable, with strong signals. Made sure both printer and computer are on the same network. Tried to remove the printer to re-setup, and now I can't find it, even when using IP address

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