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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Can’t connect printer to network

Create an account on the HP Community to personalize your profile and ask a question
09-12-2024 07:23 PM
Get a network or status print out. If it won't print a report then there's something wrong with it.
If you can print a network report make sure your IP address is in the same network as the printer
For MacOS this article explains how to get the IP address
Get a printer network report. The PINs and Passwords should show up. Here is the important stuff from a typical printer report. The password shown in Wi-Fi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.
LAN | STATUS | IP address | SSID | Password |
Wi-Fi | enabled | 192.168.1.15 | ATT-ARRIS-2 .4 | GuessAgain |
Wi-Fi-direct | enabled | 192.168.23.1 | DIRECT-WHATEVER | BadGuess |
Wired | disabled | |||
USB | disabled |
Note that the printer and the computer are both 192.168.1
This means they are on the same subnet.
Please provide the Product ID or exact printer model name for better assistance
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