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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 3634 All-in-One Printer

This printer has previously been connected to ATT Wi-Fi. Just got new Spectrum Wi-Fi and despite numerous trys, unable to connect. 

1 REPLY 1
HP Recommended

@Merry7, Welcome to the HP Support Community! I’m here to help.

 

I see that you are trying to connect the printer to the new wireless network.

You may use the WPS button to connect the printer.

Kindly follow the steps mentioned in this document -  Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. 
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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