Can't connect printer to new wifi

[Plou2]

I recently switched internet providers from AT&T to Spectrum.  When trying to add the printer using the new WiFi address it does not show up as an option.  I have tried restarting the router and printer.  It is a HP Desk Jet 2734e printer and a Spectrum 7 router.  Any help would be appreciated. 

[VikramTheGreat · Accepted solution]

Hi @Plou2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. Switching internet providers can sometimes throw off devices like printers that were previously connected to a different network. Since your HP DeskJet 2734e isn’t showing up when trying to connect it to your new Spectrum 7 router, let’s walk through the steps to get it reconnected.

Step-by-Step: Reconnect HP DeskJet 2734e to New Wi-Fi

1. Reset the Printer’s Network Settings

This clears the old AT&T Wi-Fi info:

1. Turn on the printer.
2. Press and hold the Wireless button and the Cancel (X) button together for 5 seconds.
3. The Wi-Fi light will start blinking. This means the printer is in setup mode.

✨ This allows the printer to be rediscovered by the HP app.

2. Use the HP App to Reconnect

1. Open the HP app or download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
2. Tap “+” to add a new printer.
3. The app should detect your DeskJet 2734e in setup mode.
4. Follow the prompts to connect it to your Spectrum Wi-Fi.

💡 Make sure your phone or laptop is also connected to the Spectrum Wi-Fi, not a guest or mobile hotspot.

3. Restart Devices if Printer Doesn’t Show Up

• Restart your printer, router, and device running the HP app.
• Try the setup again.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat