Can't connect printer to wi-fi

[Rdswhip1]

I can't connect my HP Deskjet 3630 printer to my network. The printer is about 9 years old. I replaced my router with a Tri-Band Wi-Fi 6E router. Does my printer support this 6 GHz Wi-Fi? Please respond. I can't print. Thank you. Richard Stilson [edited]

[Max3Aj · Accepted solution]

@Rdswhip1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP DeskJet 3630 printer does not support the 6 GHz band used by Wi-Fi 6E routers. It is only compatible with 2.4 GHz Wi-Fi networks (802.11b/g/n).

Since your new Tri-Band Wi-Fi 6E router includes 2.4 GHz, 5 GHz, and 6 GHz bands, here’s what you can do to connect your printer:

Steps to Connect Your Printer:

1. Enable the 2.4 GHz band on your router (if it’s not already active).
2. Give the 2.4 GHz network a unique SSID (network name)—different from the 5 GHz and 6 GHz ones. This helps the printer find the correct network.
3. On the printer, reset the Wi-Fi settings:
   • Press and hold the Wi-Fi and Cancel buttons together until the Power light blinks.
   • This puts the printer into Wi-Fi setup mode.
4. Use the HP Smart app on your phone or PC to reconnect the printer to the 2.4 GHz network.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Rdswhip1]

Max3Aj

Thanks for your very helpful reply.  A new printer is in in order for me.