Can’t connect to Instant Ink for ordering and status

[CraigU]

Hello,  I borrowed this text from another user, because we have the same exact issue.

My printer is shown as online when I log into my Instant Ink Account.

When looking at account status, however, I get a message that the printer cannot be contacted for an update.

Whenever I print something, a message is displayed on the printer telling me to connect the printer to update the instant ink status - the print job will not start until the message is acknowledged.

The printer is connected to the internet most of the time, and successfully prints jobs emailed to it (subject, of course, to acknowledging the above message).

[Jay_G24]

Hi @CraigU,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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