Can’t connect to modem thru wps push button

[YanGrimes]

Why isn’t there a number to call for this?! Very frustrating 

[Sneha_01]

Hi @YanGrimes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with the WPS connection. Here are some steps you can try to resolve the issue:

Steps to Connect Using WPS

Check WPS Compatibility:

• Ensure both your printer and modem/router support WPS. Look for the WPS logo on the devices.

Reset the Printer's Network Settings:

• On the printer, navigate to the network settings and reset them to default. This can often resolve connection issues.

Try WPS Method:

• Press the WPS Button on the Router: Locate the WPS button on your modem/router and press it.
• Press the WPS Button on the Printer: Within a minute, press the WPS button on the printer or select the WPS option in the printer's menu.

Check the Printer Display:

• Watch for a confirmation message on the printer’s display that indicates it has successfully connected to the network.

Troubleshooting Tips

• Distance from Router: Make sure the printer is within range of the router. If it’s too far away, it might struggle to connect.
• Reboot Devices: Restart both the printer and the modem/router to refresh the network settings.

Alternative Connection Methods

If WPS continues to fail, consider using one of these methods:

Manual Wi-Fi Setup:

• Use the printer’s control panel to select your Wi-Fi network and enter the password manually.

USB Connection:

• Temporarily connect the printer to your computer via USB to set it up, then switch to wireless later if needed.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support