• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I've moved into a new house and am trying to connect my Smart Tank 7301 to the new network. I've tried all the advice I've seen and spent a lot of time with the Virtual Assistant but nothing has worked. I got printing to work by installing through Windows 11, but when I needed to scan, going through HP Smart the device was not recognized. HP Smart failed to install the device again and again (and again). I've uninstalled it multiple times. I've spent hours on this and am about to toss it out and buy something else. It seems like a waste since it worked fine in the old house. 

I'm open to new suggestions but it feels like I've tried everything!

2 REPLIES 2
HP Recommended

Hi @mdcinpdx 

Please follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=cYGSd92jubw

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

That's the basic process. As I said in my post, that didn't work.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.