Can't connect to the network and the ink lights are flashing. we moved.

[Hobstone]

We moved.  At first the printer connected to the network.  Now it says offline.  The information, Network, and error screen are blinking.  In the error screen the ink symbols are blinking along with a mailbox icon.  We are enrolled in instant ink.  I have restarted the router, computer, and printer several times.  I've tried to reinstall the printer.  Keeps saying it's offline.  Any help appreciated!

[Irfan_06]

Hi @Hobstone,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Hobstone · Accepted solution]

Thanks Irwin6.  Tried this but unfortunately it didn't work.  In setup still says unable to connect.  I dis-enrolled in Instant Ink and purchased new HP cartridges and this cleared the error screen but still no luck connecting.  I'm starting to think the printer may have been damaged during the move.  If you can think of anything else to try please let me know.  Thanks for sending the answer.

[Irfan_06]

Hi @Hobstone,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support