Can't find my wifi network, get error code when using WPS bu... - HP Support Community

MalexLan7 · ‎08-02-2024

Hi,

My printer seems to have spontaneously reset on July 29 and I'm back to the language initial setup since then. When I do the initial setup, so choosing my language and country, the next step is to use HP Smart to connect to the printer, but when using HP Smart from my Android phone or the app on my Windows 11 computer, they can't find my printer. So, I have to manually confirgure the printer and the first step is to do the printer calibration. When it is finished, I find myself on the "homepage" of the printer.

I go to the wifi configuration, I activate the wireless since it is off and I try to find my printer from HP Smart, but still nothing. When I use the manual wifi setup on the printer, it can't find my wifi network. So, I try the WPS button connection and it crash and gives me this error code : 0XB8188A24.

I have to unplug the printer to restart it. I wait a full 2 minutes before plug it in and after few minutes, I find myself back to the initial setup again. So, I do the setup again and I do the calibration again. This time around, I try to to the factory reset and it crashes again and give me this error code : 0XB8795646.

Again, I have to unplug it and replug it... but I always return to the inital setup.

Another thing I tried is to activate the Bluetooth, but it loop infinitly and don't do anything else.

My printer was working fine before July 29. It was printing well and I had no problem to find it with my computer or my cellphone.

Is it a case of planned obsolescence? If so... really not cool...

Irfan_06 · ‎08-05-2024

Hi @MalexLan7,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error and unable to connect it to network.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Now please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

MalexLan7 · ‎08-05-2024

I did step A.

But I can't do step B, because I can't connect my printer on the Wifi network and I don't have the USB cable to plug it on my computer, which is step B.

How come this printer has a square USB port instead of a rectangle one?

Now, I tried step C.2. I'll wait a few hours to see if the Wifi light on the printer starts to blink.

Irfan_06 · ‎08-06-2024

Hi @MalexLan7,

Please perform the above shared steps completely and let me know if that resolves the issue.