Can't get deskjet 4100e connected to intenet

[Jerry200]

New printer won't connect to the internet

[Kumar0307 · Accepted solution]

@Jerry200, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to connect the printer to the internet. To assist you better,

• Do you get any errors?
• Do you have a personal wireless router?

Use the WPS method to connect the printer to a wireless network. Refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Restart the router, the printer, and the PC
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Use the HP Smart app to print and scan.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Jerry200]

issue has been resolved