• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Color Laser 150nw
Other

Hello - since changing our brand band provider I can't link my printer to my phone. The printer has worked perfectly before changing provider. I have printed out a report (holding down the arrow button fro 10 secs)  but it only gives me the supplies info and an error info report - I need the IP address and/or to change the password (which I don't know). I can't get the HP set up link on my phone - both the printer and the phone are on the same wifi system. I am going round and round in circles - can anyone shed any light on wheat I need to do please?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.