Can't log in

[Tollgate]

I receive emails from Instant Ink giving my latest bill, and with a link saying "Visit your dashboard".  When I click on it, I'm asked for my email address, which I give.  Next page asks for my password, and the next page has a message: We're sorry, but something went wrong. Check that you have a stable Internet connection and try again. If you continue to have issues, try signing in later. (And now I can't turn off italics.)  I try again later but it never works.  I've tried on Edge, Chrome and Firefox.  This has been going on for months, and because I can't log in, I can't send a query or complaint.  So, how did I get in today?  I used Google and found an entry on a Forum, and a link there got me in!  This seems to have been raised by others, but the answer is always a request for them to send a personal mail.  Where is that facility, if I want to do that?  And how can I simply log in, normally?

[Irfan_06]

Hi @Tollgate,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with signing into your HP instant ink account.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Here are a few steps you can take to resolve this:

Clear Cache and Cookies: Sometimes, old data can cause login issues. Clear your browser's cache and cookies, then try logging in again.

Try Incognito Mode: Use your browser's incognito or private mode to log in. This mode doesn't use stored cookies or cache, which might help.

Reset Password: If you're still having trouble, try resetting your password. Click on the “Forgot Password?” link on the login page to receive a reset email.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Tollgate · Accepted solution]

Hi Irwin6,

Sorry I couldn’t get back to you earlier.  A confusing part of this problem is that it’s been intermittent.  In some earlier spells I couldn’t get in at all, despite many tries with different browsers and so on.  In the last few days, I’ve got straight in each time and so I haven’t tried you suggestions.

I have no idea what has made the difference, but I’ll bear your suggestions in mind in case it returns.  The fact that even when the problem was present I did get in on a few occasions suggests that there was nothing wrong with the password, but I haven’t tried incognito mode.  With Edge at least, cookies are cleared when I switch off, and so it’s unlikely that they were present in large numbers.  As for clearing caches, I’m not familiar with that and so I’ll look into it.

Thanks again for the response, and sorry I can’t give a clearer account of how successful those suggestions are!

[Irfan_06]

Hi @Tollgate,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support